How to Use H&L Pay - Pay@Table Integration

How to Use H&L Pay -
Pay@Table Integration

About

This guide outlines common tasks performed using H&LPay payment terminals with Pay@Table mode enabled. In this mode, payments are initiated directly from the payment terminal at the table, without any action required from the Exceed POS terminal. When the payment is approved on the terminal, it is synced to H&L and the table balance is updated.

This guide will walk you through:

• Initiating a Pay@Table payment
• Paying the entire table (by card)
• Splitting a table payment (Split Equally)
• Splitting a table payment (Split Unequally)
• Performing a refund
• Printing an EFTPOS receipt
• Adding tips to a payment
• Including surcharges for card types
• Printing a totals report and resetting totals (settlement)
• Using Pay@Table with 4G

For further assistance with H&LPay, please contact our H&L support team. You can log a support ticket in the client portal.

Initiating a Pay@Table payment

1. Ring up items and charge them to the table as usual.
2. Tap the Pay At Table button on the payment terminal.
3. Enter your Sysnet user ID and the table number, then hand the payment terminal to the customer.
   

Paying the entire table (by card)

4. The customer taps Pay Total on the payment terminal.
5. The customer selects Card or Cash (if enabled).
6. The customer taps, swipes, or inserts their card when prompted.
7. When the payment is approved, receipts may be printed as required.
   

Splitting a table payment (Split Equally)

4. The customer taps Split Equally on the payment terminal.
5. The customer enters the number of splits, then taps Confirm.
6. The customer taps, swipes, or inserts their card when prompted for the first split.
7. The customer selects the next split, chooses to pay the remainder, or chooses to pay later.
8. For the next split (or pay remainder), the customer taps, swipes, or inserts their card when prompted.
9. When all splits are paid, the payment process completes, and receipts may be printed as required.
   

Splitting a table payment (Split Unequally)

4. The customer taps Split Unequally on the payment terminal.
5. The customer enters the amount to pay for the first split, then taps Confirm.
6. The customer taps, swipes, or inserts their card when prompted for the first split.
7. The customer selects the next split, chooses to pay the remainder, or chooses to pay later.
8. For the next split, the customer enters the amount to pay and taps Confirm.
9. The customer taps, swipes, or inserts their card when prompted for the next split.
10. When all splits are paid, the payment process completes, and receipts may be printed as required.

Note: If the customer chooses to pay later, the terminal will display “payment cancelled”. However, any splits already paid are valid and will reduce the remaining table balance.

Performing a refund

• To perform a refund from the payment terminal:
  Note: This refund does not sync back to H&L. If a refund is also required in H&L, process a non-integrated negative EFTPOS payment in Exceed against the table.
  • Tap the Transactions button (or press 8 > Confirm).
    
  • Tap History, then enter your transaction passcode when prompted.
  • Select the recent transaction to refund and tap the Refund (padlock) button.
  • Enter your refund passcode, then tap Yes to confirm.
    
    
• To perform a refund from the POS terminal:
  Note: This method requires Exceed to be paired with a payment terminal configured for Direct Integration. A payment terminal can have multiple modes enabled or configured simultaneously.
  • In Exceed, use the Old Table Print key to reopen the paid and cleared table.
  • Enter a negative payment against the table for the required refund value.
  • Follow the Direct Integration process to complete the payment on the terminal.
    
    
• If a payment was made to the wrong table:
  • You may be able to use the Transfer Payment option in Exceed (via Table Functions > View Table) to move the entire payment to another table.
    

Printing an EFTPOS receipt

• On the POS terminal (Exceed):
  • Use the Old Table Print  key to reprint tax receipts for tables paid using Pay@Table.
  • This key may be renamed to "Reprint P@T".
• On the payment terminal:
  • Tap the Transactions button (or press 8 > Confirm).
    
  • Select History  > select the payment > Shopper Receipt > Print.
  • An EFTPOS receipt will print.
    

Adding tips to a payment

• If tips are enabled, the payment terminal will prompt the customer to select a preset tip, enter a custom tip, or skip adding a tip.
• Contact H&L Support to set up or change your tips configuration.
  

Including surcharges for card types

• Card type surcharges can be automatically applied per payment terminal.
• Contact H&L Support to set up or change your surcharge configuration.
  

Printing a totals report and resetting totals (settlement)

• To print a totals report
  1. Tap the Transactions icon (or press 8 > Confirm) on the payment terminal.
     
  2. Select Totals, then tap the Print button
• To reset totals (settlement)
  1. Tap the Transactions icon (or press 8 > Confirm).
  2. Select Totals, then tap the Reset (↺) button.
  3. Verify the reset and enter your passcode when prompted.
• Contact H&L Support if you need to confirm your passcode.

Using Pay@Table with 4G

• Pay@Table is compatible with payment terminals connected via Ethernet, Wi-Fi, or SIM card (4G).
• To switch a payment terminal from Wi-Fi to 4G, disable Wi-Fi in the network settings:
  1. Tap the Settings icon.
  2. Select Network, then enter the Settings passcode when prompted.
  3. Select Wi-Fi, then tap the Use Wi-Fi toggle to disable it.
     

See also:

• H&L Pay - Features

• How to Use H&L Pay - Direct Integration

• How to Use H&L Pay - Standalone Mode

• How to Use H&L Pay - Payment Terminals

• How to Use the Valpay Reporting Portal

• Quick Troubleshooting for H&L Pay