How H&L integrates with Now Book It Reservations and Deposits

How H&L integrates with

Now Book It Reservations and Deposits

About

H&L’s integration with Now Book It (NBI) supports reservations, deposits, and gift cards. For more information on the gift card integration, see: How H&L integrates with Now Book It Gift Cards.

This guide will walk you through:

The Reservation Workflow
The Deposit Workflow
Quick Troubleshooting
Points to Note

For further assistance with the integration between H&L and Now Book It, please contact our H&L support team. You can log a support ticket in the client portal.

For further assistance using Now Book It, visit:

Reservation Workflow

A reservation is created in Now Book It.
H&L receives reservation messages from Now Book It; these will contain full reservation details.
The POS user can navigate to the Table Booking page in Exceed and select a booking to view basic reservation details (name, phone, email, covers, comments).
When the reservation is seated from Now Book It a table will automatically be added in Exceed.
Note: Reservations can only be seated from Now Book It, and not from Exceed.
When a table charge occurs:
1. Charge totals will be visible in the Now Book It Dashboard
2. Item breakdown will be visible against Now Book It Guests.
3. Any status changes to the table status will be visible in against the Now Book It reservation.
When a table is paid and cleared, the status in Now Book It will update to finished.

Deposit Workflow

Deposit is taken against the booking. This triggers an email to the customer for payment. Once successful, this updates the amount paid on the Now Book It platform.
Now Book It sends the deposit update to H&L. The deposit value can be seen against the booking in Exceed.
When the reservation is seated in Now Book It the table will be automatically added in Sysnet.
If the option Redeem Deposits when Seating is enabled (in Utilities > System Options > Table Interfaces), the Deposit will be redeemed against the table.

Quick Troubleshooting

Problem	Solution
NBI reservations are not showing in Exceed	On your H&L Server, open Windows Services. (You can search for it from the task bar / start menu.) Scroll down and restart the H&L Sysnet – Order Service. Perform an Exceed Database Reset. Select the Bookings tab and confirm the correct day and location are selected at the top of this page. See also: Managing Windows services.
Table charges and status updates are not visible in Now Book It.	On your H&L Server, open Windows Services (You can search for it from the task bar / start menu.) Scroll down and restart the H&L Sysnet – Transaction Export Service. Wait 5 minutes to allow for a potential backlog of exports to send. Re-check if status updates and table charge details are now present in Now Book It.
Some Exceed table status changes are not updating in NBI.	Confirm H&L table status in Utilities > System Options > Tables / Kitchen Printing > Setup Table Status Status button Confirm NBI reservation statues in Settings > Status Options (under the General heading) Add or rename statuses required to flow across in either H&L or NBI if they are missing or not identical. They must match in both systems to update. If changes were made in H&L, perform a Reset Exceed database on each POS terminal that will update reservation tables.

Note: If your issue persists, is not covered by the above steps, or regularly occurs, please contact the H&L Support team for further assistance. You can log a ticket from the client portal.

Points to Note

The following actions are not possible or supported by this integration:

Seating reservations from the POS (must be done from NBI)
Updating reservations from the POS (must be done from NBI)
Support for walk-ins (only bookings are sent to H&L)
Support for pre-auth payments (only deposits and full payments are sent to H&L)
Support for multiple H&L locations (integration is limited to one location)